Shipping policy

SHIPPING AND PROCESSING TIME

We process and ship orders for our silver collection from Amman- Jordan Sunday through Thursday. Orders are usually fulfilled and shipped within 3-4 business days of purchase, unless otherwise noted. Processing time for custom/special and pre-order pieces may take longer. You will be charged at the time the order is placed.

 SHIPPING & HANDLING

Once your order is processed, you will receive an email with tracking information and an estimated delivery date once your order ships.

 

INTERNATIONAL ORDERS

If you are experiencing delays with receiving your purchase, it may be because your package is being held within your country's customs department. 

- Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order.

- These fees are NOT included in your shipping charges.

- All packages shipped from our showroom will be labeled with our company name and address. 

- We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.

- Please contact your local customs office if you need to know more about any charges that are requested of you within your country.